If you want to return your orders before receiving them, do not receive the package when the product reaches you, but deliver it back to the cargo company without opening the package.
If you want to return/exchange after receiving your order, within 14 days; By specifying your order number and the full name of the product to be returned from the contact section on our website; If you want to make an exchange, please contact us by writing the full name of the new product you want to buy. The shipping cost of the product to be returned/exchanged belongs to the buyer.
Products within the Scope of Return/Exchange
The product you want to return/exchange must have undamaged packaging, be unused, and not be damaged as a result of misuse.
You can send the product(s) you want to return/exchange with all its accessories and original box, paying the shipping cost.
Products custom made in line with the consumer's wishes are outside the scope of return/exchange.
Open the products that you think were damaged during shipment in front of the company representative; If the product is damaged, do not take delivery of the product by keeping a report.
The cost of the returned product(s) is refunded according to your payment method, after checking compliance with the return conditions, from the moment the products reach the warehouse.
Depending on your bank, it may take a few days to see your refund on your credit card.
Return/Exchange of Defective Products
If you want to return/exchange the defective product(s) after receiving your order, within 30 days; By stating the problem of the product, your order number and the full name of the product to be returned from the contact section on our website; If you want to make an exchange, please contact us by writing the full name of the new product you want to buy. If there is no problem with the product due to use, your refund will be processed.